You can cancel your order within 24 hours of placing it or before it has been shipped, whichever is earlier. Please email us with your order details, and if eligible, a full refund will be processed to your bank within 5–7 business days.
Once an order is placed, modifications are not possible. If you need changes, you may cancel the order (if eligible) and place a new one.
Orders are typically processed within 1–2 business days, excluding weekends and public holidays. You will receive an email confirmation once your order is ready for shipment.
If the delivery cannot be completed due to incorrect address or other reasons, the package will be returned to our warehouse. Customers may request a re-delivery after ensuring the correct details.
To return an item, email our customer support within 48 hours of receiving your order. Include your Order ID, reason for return, and photos if the product is damaged or defective. We will guide you through the return process.
Once your return is approved after inspection, your refund will be processed to your original payment method within 5–7 business days. A confirmation email will be sent once completed.
Yes. If the product you received is damaged, defective, or not what you ordered, please submit a return request with clear photos within 48 hours of delivery. We will process a refund or replacement accordingly.
In cases where the returned item partially meets the return guidelines, such as minor damage or missing packaging, we may offer a partial refund at our discretion.
We use your information to process orders, improve your shopping experience, and communicate important updates. Your data is never shared with unauthorized third parties.
Yes. We use secure servers and encryption technology to protect your personal and payment information from unauthorized access.
Your information is retained only as long as necessary for fulfilling orders, legal obligations, or improving services. You may request data deletion where applicable.
Yes. You can manage your cookie preferences via browser settings or our website’s cookie banner. Please note that disabling certain cookies may affect website functionality.