At StyleFusionWear, operated by Webcozen Innovations, we are committed to offering our customers a smooth, reliable, and trustworthy shopping experience. We believe in addressing all concerns fairly and transparently to maintain your confidence in us. This Grievance Redressal Policy has been created to ensure that any issue raised by you is resolved promptly, professionally, and in compliance with applicable laws.
A grievance refers to any concern or dissatisfaction you may have with a product or service purchased through our platform. This may include issues related to product quality, defects, incorrect or delayed deliveries, payment matters, returns, refunds, dissatisfaction with customer care, or questions about our policies. Our aim is to provide you with a resolution that is both fair and satisfactory.
If you wish to raise a concern, we encourage you to contact us through the appropriate channels available on our website. The process is as follows:
Visit the Help Centre or Contact Us Page
Go to the "Help Centre" or "Contact Us" section on our website.
Select Your Issue
Choose the category that matches your concern.
Submit Your Query
Provide complete details, including your Order ID, description of the issue, and any supporting documents or images.
Once we receive your request, our team will review it carefully and respond with the next steps.
If your concern remains unresolved or you are not satisfied with the response provided by our customer care team, you may escalate the matter to our appointed Grievance Redressal Officer. This appointment is made in accordance with the Information Technology Act, 2000, and other applicable laws. The Grievance Officer is responsible for ensuring fairness, accountability, and compliance with the resolution process. You may contact the Grievance Officer by writing to webcozeninnovations@gmail.com.
Acknowledgement: Your grievance will be acknowledged within 48hours by email.
Reference ID: A unique grievance ID will be provided so you can follow the status of your case.
Resolution Timeline: We aim to resolve grievances as quickly as possible, usually within seven working days or within the timeframe required by law.
Communication: You will receive timely updates on the progress of your grievance until it is resolved.
For further queries or to raise a grievance, please write to us at:
webcozeninnovations@gmail.com
This policy may be updated periodically to reflect legal requirements or operational changes. For the latest version, please review our Terms of Use and Privacy Policy.