At StyleFusionWear, operated by Webcozen Innovations, we are dedicated to making your shopping journey simple and reliable. In this document, “we,” “our,” and “us” refer to Webcozen Innovations, while “you” and “your” refer to our valued customers. By completing a purchase on our website, you agree to the terms outlined below regarding returns and refunds. This policy has been designed to provide clarity and confidence when you shop with us.
To be eligible for a return, items must remain unused, unwashed, and in their original condition with all tags, labels, and packaging intact. Products that have been worn, cleaned, or altered will not qualify for a return. Return requests must be raised within forty-eight hours from the date of delivery by contacting our customer team via email. Items that do not comply with these requirements will not be accepted for return.
Step 1: Submit a Request
Send an email with your Order ID and reason for return to webcozeninnovations@gmail.com.
Step 2: Provide Photos
If the item is damaged, defective, or incorrect, please attach clear images to help us process the request more quickly.
Step 3: Follow Instructions
Once your request has been reviewed and approved, we will share the return process details with you. Please note that we reserve the right to decline returns that do not follow these guidelines.
When the returned item reaches our facility, it will be inspected to confirm it meets the eligibility criteria. Once approved, a refund will be issued to your original payment method within five to seven business days. You will also receive an email notification once the refund has been completed.
In rare cases where an item does not fully meet the return requirements, such as minor damage or missing packaging, we may issue a partial refund at our discretion.
If you receive an item that is damaged, defective, or not what you ordered, please notify us within 48 hours of delivery. Kindly share clear photos or videos of the issue via email so that we can resolve the matter promptly.
For any queries related to returns or refunds, you can reach us at:
webcozeninnovations@gmail.com
We sincerely appreciate your trust in StyleFusionWear. Our goal is to ensure that your shopping experience with us is always smooth, transparent, and dependable.